Watch on YouTube.

CX Today's Charlie Mitchell hosts Mackenzie Ellis, a Solutions Specialist at ComputerTalk.

We discuss some of the challenges businesses may face when running a contact center on Microsoft Teams, including:

• IVR and managing call queues 
• Rigid reporting 
• Inflexible recording 
• Application integration 
• Achieving omnichannel

If you'd like to find out more about ComputerTalk's ice Contact Center for Microsoft Teams, visit ComputerTalk.

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