This week we’re digging into some of the latest customer service stats and discussing what they mean for your business.

 

You’ll learn the answers to these questions:

 

✅ How likely are consumers to share their bad customer service experiences vs their good ones?

✅ What percentage of customers say they have stopped doing business with a brand due to poor customer service?

✅  For every complaint you hear about, how many other unhappy customers might you have? 

✅ How many positive experiences does it take to make up for one unresolved negative experience?

✅ How much of the relationship will the customer manage themselves before interacting with a human?