Ever had to deal with customers who are always never satisfied, transfer aggression, unnecessarily stressful, the though of their presence is like a nightmare?

But,  they bring good business and you've been trying to figure out how best to deal with them? i got you!...

On this episode i talk about how to handle the toughest of the pack; i like to describe it as various ways to tame a lion and have it become your best pal.