Ben Gardner, Director of Support at Drift, shares his 5-step process for expanding support from a 9-5 model to a 24/7, “follow the sun” model.

5 Steps Drift Used to Scale Up to 24/7 Support (feat. Ben Gardner)

Welcome to Beyond the Queue, a biweekly podcast by Stonly that looks at the human side of customer support leadership.

In each episode, we talk with customer support leaders from companies like Shopify, Patreon, Gong, Loom, and more about their career journeys, how they build and scale their teams, and what advice they have for up-and-coming support leaders.

We hope you enjoy the show! For more information about Stonly, an interactive guidance platform for self-serve support, visit stonly.com.

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Welcome to Beyond the Queue, a biweekly podcast by Stonly that looks at the human side of customer support leadership. In each episode, we talk with customer support leaders from companies like Shopify, Patreon, Gong, Loom, and more about their career journeys, how they build and scale their teams, and what advice they have for up-and-coming support leaders. We hope you enjoy the show! For more information about Stonly, an interactive guidance platform for self-serve support, visit stonly.com.

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5 Steps Drift Used to Scale Up to 24/7 Support (feat. Ben Gardner)

5 Steps Drift Used to Scale Up to 24/7 Support (feat. Ben Gardner)