Stacy Justino, Director of Customer Happiness at Wistia, shares her 5-step process for launching support for a new feature or product. After 10+ years in customer support and many product launches, Stacy’s got it down to a science.

5 Steps to Spin Up Support for a New Product (feat. Stacy Justino)

Welcome to Beyond the Queue, a biweekly podcast by Stonly that looks at the human side of customer support leadership.

In each episode, we talk with customer support leaders from companies like Shopify, Patreon, Gong, Loom, and more about their career journeys, how they build and scale their teams, and what advice they have for up-and-coming support leaders.

We hope you enjoy the show! For more information about Stonly, an interactive guidance platform for self-serve support, visit stonly.com.

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Welcome to Beyond the Queue, a biweekly podcast by Stonly that looks at the human side of customer support leadership. In each episode, we talk with customer support leaders from companies like Shopify, Patreon, Gong, Loom, and more about their career journeys, how they build and scale their teams, and what advice they have for up-and-coming support leaders. We hope you enjoy the show! For more information about Stonly, an interactive guidance platform for self-serve support, visit stonly.com.

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5 Steps to Spin Up Support for a New Product (feat. Stacy Justino)

5 Steps to Spin Up Support for a New Product (feat. Stacy Justino)