In this episode, Paul and Mike discuss the outcomes of West Monroe's most recent Customer Experience research study, understanding the success and challenges organizations have quantifying the ROI of Customer Experience, and five key strategies that CX Professionals can leverage to demonstrate this ROI to their organization.

5 Strategies for Demonstrating the ROI of Customer Experience

"This Is CX" is a discussion about all-things "customer experience", hosted by two guys (Mike Manfredo and Paul Hagen) that want to help people understand what customer experience is and how it can be done in a way that creates real value. We will share personal experiences and best practices, in our hope to make the world a little more customer-centric.

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5 Strategies for Demonstrating the ROI of Customer Experience

5 Strategies for Demonstrating the ROI of Customer Experience