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5 Things to Keep your Customers Happy and Reduce Churn – ITPN-EP007
5 Things to Keep your Customers Happy and Reduce Churn
This week was a rough week for me. We had a couple of events that through off everyone in the service team. The WannaCry ransomware outbreak and the media coverage caused panic throughout our client base. We needed to react with communications, blog posts and new scripts to install the emergency patches released by Microsoft. We are always looking for proactive ways to keep our customer happy and prevent churn.
This was coupled with a couple of big P2V or physical to virtual conversions and a hijacked server at a cloud data center. Needless to say, there was a lot of stress in the office and it reminded me what our clients go through when they have a problem. So today I want to talk about 5 things you can do to reduce churn and have to keep clients that are happy to refer you to their friends.
So what are they?
* Put yourself in the caller’s shoes
* Don’t Assume – Listen, think then Speak
* Get the Facts Jack
* Get to Know Your Clients and their Users
* Get Organized – get your House in Order
Show Links
Some links from today's show. I highly recommend all of these to help grow your business.
* Dave’s Charm School
* Gazelles and Scaling Up
* Rockefeller Habits and the Scaling Up Book
* Doug Diamond – Gazelles Coach that knows the MSP and Software Development Business
* Digital Equipment Corp - MicroVAX
That’s it for episode 7 – as always, I want to thank you for taking time out of your day to listen to the IT Provider Network. My goal is to help you build and scale your managed service business by sharing some of the lessons I have learned over my 21 years in business. If there is something you need help with in your business, shoot me a note by using the contact form at www.itprovidernetwork.com.
Ask your questions or share your feedback
•Comment on the shownotes below
•Email [email protected] (audio files welcome)
Get on the mailing list
Low Volume by it is THE PLACE TO BE for all of my insider information. If you're on the list, you'll be the first to know. Signup Here
Tell 'Em I Sent You
If you investigate or purchase any product or service that I have talked about, please remember to mention that I sent you. I may or may not get a small commission but more importantly I hope to spread the word about the IT Provider Network.
Please Subscribe
Please consider Subscribing to the Podcast it is the only measure of listenership I have.
Give me a Review
Your written iTunes reviews encourage me and they help other people find the podcast.
If you appreciate the information you are learning from the IT Provider Network then please do me a HUGE FAVOR and write a review on iTunes or on Stitcher!
Connect with Me
On the socials as @TerryRossi or @ITProviderNet
Help a Brother Out
* Sign up for Coinbase
* Buy something from Amazon with my Affiliate Link
I put these down here in case you are looking for anything from Amazon,
View all episodes
By Terry Rossi - MSP and IT Business Coach5 Things to Keep your Customers Happy and Reduce Churn
This week was a rough week for me. We had a couple of events that through off everyone in the service team. The WannaCry ransomware outbreak and the media coverage caused panic throughout our client base. We needed to react with communications, blog posts and new scripts to install the emergency patches released by Microsoft. We are always looking for proactive ways to keep our customer happy and prevent churn.
This was coupled with a couple of big P2V or physical to virtual conversions and a hijacked server at a cloud data center. Needless to say, there was a lot of stress in the office and it reminded me what our clients go through when they have a problem. So today I want to talk about 5 things you can do to reduce churn and have to keep clients that are happy to refer you to their friends.
So what are they?
* Put yourself in the caller’s shoes
* Don’t Assume – Listen, think then Speak
* Get the Facts Jack
* Get to Know Your Clients and their Users
* Get Organized – get your House in Order
Show Links
Some links from today's show. I highly recommend all of these to help grow your business.
* Dave’s Charm School
* Gazelles and Scaling Up
* Rockefeller Habits and the Scaling Up Book
* Doug Diamond – Gazelles Coach that knows the MSP and Software Development Business
* Digital Equipment Corp - MicroVAX
That’s it for episode 7 – as always, I want to thank you for taking time out of your day to listen to the IT Provider Network. My goal is to help you build and scale your managed service business by sharing some of the lessons I have learned over my 21 years in business. If there is something you need help with in your business, shoot me a note by using the contact form at www.itprovidernetwork.com.
Ask your questions or share your feedback
•Comment on the shownotes below
•Email [email protected] (audio files welcome)
Get on the mailing list
Low Volume by it is THE PLACE TO BE for all of my insider information. If you're on the list, you'll be the first to know. Signup Here
Tell 'Em I Sent You
If you investigate or purchase any product or service that I have talked about, please remember to mention that I sent you. I may or may not get a small commission but more importantly I hope to spread the word about the IT Provider Network.
Please Subscribe
Please consider Subscribing to the Podcast it is the only measure of listenership I have.
Give me a Review
Your written iTunes reviews encourage me and they help other people find the podcast.
If you appreciate the information you are learning from the IT Provider Network then please do me a HUGE FAVOR and write a review on iTunes or on Stitcher!
Connect with Me
On the socials as @TerryRossi or @ITProviderNet
Help a Brother Out
* Sign up for Coinbase
* Buy something from Amazon with my Affiliate Link
I put these down here in case you are looking for anything from Amazon,