This week, we switch gears to talk about something that can make or break your estate planning practice: the customer experience.

We dive into the top things clients hate about working with law firms—from confusing processes to bad timing—and how these pain points can impact your business.

More importantly, we’ll share practical strategies to turn these frustrations into opportunities for client satisfaction and loyalty.

If you want to keep your clients delighted and your firm thriving, this episode is a must-listen.

Find out more at www.taralucke.com.au