The sooner a support engineer understands your case and has sufficient information, the sooner your case will be resolved. Splunk Support engineers are vey good at what they do, but they can't read minds, and they can't see into your computers. How can you make them understand your issue better and faster? What steps can you take ahead of submitting a support case that will ensure that you understand your issue as well? Attendees will receive some important tips resulting in a faster TTR.

Speaker(s)
cp-regex-guru Petterborg, Splunk Architect, Stage 2 Security

Slides PDF link - https://conf.splunk.com/files/2019/slides/FNC2259.pdf?podcast=1577146200

Product: Splunk Enterprise, Splunk Cloud

Track: Foundations/Platform

Level: Good for all skill levels