In this episode of The LandlordZONE podcast, Nigel Lewis and Paul Shamplina are joined by Suzy Hershman, Resolution Department Lead at mydeposits and Property Redress. We tap into Suzy’s 17 years of experience in complaint handling and negotiation to offer five essential tips every landlord should follow – from setting expectations at move-in to carrying out inspections the right way. Whether you’re a new landlord or a seasoned pro, Suzy’s insights will help you create hassle-free tenancies and happy tenants, which will be more important than ever once the Renters’ Rights Bill becomes law.