CXNext

5: Why Chatbots Are Here to Stay w/ Michael McGarvey


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Chatbots are everywhere these days.

It seems like you can’t log into any sort of SaaS website without seeing that little popup window in the bottom right-hand corner of your screen saying something to the effect of:


“How can I help?”

But are those chatbots actually helpful? Are they actually doing what the customers are wanting? And is there a limit to what a bot can help the customer accomplish vs what an actual human can do?

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