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Chatbots are everywhere these days.
It seems like you can’t log into any sort of SaaS website without seeing that little popup window in the bottom right-hand corner of your screen saying something to the effect of:
“How can I help?”
But are those chatbots actually helpful? Are they actually doing what the customers are wanting? And is there a limit to what a bot can help the customer accomplish vs what an actual human can do?
Chatbots are everywhere these days.
It seems like you can’t log into any sort of SaaS website without seeing that little popup window in the bottom right-hand corner of your screen saying something to the effect of:
“How can I help?”
But are those chatbots actually helpful? Are they actually doing what the customers are wanting? And is there a limit to what a bot can help the customer accomplish vs what an actual human can do?