Welcome to our first Shortisode, the first of a new short-form format. It's Punchy O'Clock!

This one is about the five worst things you can say when someone shares a challenge with you. Not because the people who say them are bad, but because almost all of us reach for these phrases with good intentions and end up making the other person feel worse.

Kim ranks her five:

• "It could be worse"
• "Here's my story"
• Jumping straight to advice
• "Look on the bright side"
• "Everything happens for a reason."

Pancho reacts on the fly and adds a couple of his own at the end. The thread running through all of them is the same. Each phrase is a way of managing our own discomfort with someone else's pain, and in doing it, we accidentally invalidate theirs.

It's quick, it's practical, and by the end, you'll probably recognize a few things you've said yourself.