A listener named Jesse asked, "Brian, can you walk us through how your typical coaching conversation with an employee goes?"

So here is a step-by-step blueprint for coaching an employee up on just about any behavioral or performance issue.

Thanks for submitting your question, Jesse!

If you have a question you'd like me to answer, shoot me a DM on my Service Industry Success Facebook page, here: https://www.facebook.com/serviceindustrysuccess