Catherine Devrye is an internationally recognised customer service expert, as well as a motivational speaker and bestselling author.  She’s worked as an executive for IBM, has been an Australia Day Ambassador, has carried Olympic Torches, and has taught at top global universities.

Now, she’s joined the Brag Effect to share her unique brand of customer service, which springs from internal resilience and proper self-care.

In this episode, Catherine breaks down how businesses can kickstart their customer service efforts – and what you, as an individual, can do to turn up your success. 

0:00 Passion in customer service

4:42 Going from great to exceptional

7:15 Customers for life

10:07 Basic service never changes

13:22 How to get staff buy-in

19:23 Nature vs. nurture

21:39 Social impact of businesses

25:56 Service to self

34:32 Resilience during COVID

43:00 Problems are opportunities

50:45 Catherine’s fave quote

52:13 HOPE

Learn about Catherine: https://www.greatmotivation.com/

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