In this Fail Faster episode, we catch up with Derek Nohr, Director of Corporate Solutions (ServiceNow and Atlassian) at Avalara once again. We discuss his team’s remarkable growth and also explore the impactful role of generative AI and Now Assist in revolutionizing ITSM. Derek shares insights on the importance of data quality for AI success and his vision for enhancing employee experiences in 2025. Tune in to discover future trends, challenges in adapting new technologies, and Derek's personal and professional resolutions for the year ahead.