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Customer service and support has been transformed by technology, and analysts predict it will experience even greater change in the coming years as it invests in and embraces artificial intelligence. That prediction took a big step closer to reality this week when SupportLogic announced they had raised an additional $50 million to help expand their AI-powered customer support platform offering.
Customer service and support has been transformed by technology, and analysts predict it will experience even greater change in the coming years as it invests in and embraces artificial intelligence. That prediction took a big step closer to reality this week when SupportLogic announced they had raised an additional $50 million to help expand their AI-powered customer support platform offering.