Kishlaya Sharma and Marc Bernstein discuss the future of AI, back-office automation, and the delicate balance between leveraging cutting-edge technology while keeping the humanness in the contact center.

Timestamps:

00:00 Bling Introduction

07:25 Unified Platforms

10:12 Bling's Approach

14:00 AI in Communications

17:25 AI Agents vs. Human Agents

20:20 LLM's at Bling

26:30 Relinquishing Control

33:13 AI in 3 Years