The Trusted Technician

51. Good Coaching Helps Create Self Coaching

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Thomas from McCoy's Heating & Air in Tennessee shares how he coaches HVAC technicians to become more aware of what they do that is both working and not working. He also shares tips for using riding-alongs as a great way to coach.

 

Key Takeaways:

  • Actions create the motivation, not the other way
    • around.
  • What he learned as an HVAC technician and how
    • that helps him now coach and train other technicians.
  • How to avoid the common mistakes that get made
    • on technician ride-along.
  • The ability to be able to self-coach and self-correct as a technician in between calls.

    •  

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    The Trusted TechnicianBy SBE - Service Business Evolution