Ray Hennessey is the author of the new book Beyond Sorry and the former Editorial Director at Entrepreneur Media. Ray and Bhavna share personal stories of times when they've had to say sorry and what they've learned.

In this episode, we dig into:

1) How to say sorry when you've deeply hurt someone.

2) What does sorry actually mean?

3) When are you entitled to forgiveness?

4) Who apologizes more? Men or Women?