<p>As Chief Commercial Officer at Crescent Hotels and Resorts, Dawn Gallagher has her dream job. By continuing to change change her criteria for success, Dawn has followed a path through reservations, revenue, and sales that parallels nicely with the industry's evolution into commercial strategy. Susan and Dawn talk about empathy through ops, avoiding external pressure, and blowing smoke rings.</p>

As Chief Commercial Officer at Crescent Hotels and Resorts, Dawn Gallagher has her dream job. By continuing to change change her criteria for success, Dawn has followed a path through reservations, revenue, and sales that parallels nicely with the industry's evolution into commercial strategy. Susan and Dawn talk about empathy through ops, avoiding external pressure, and blowing smoke rings.

51 | Smoke Ring Contract

Top Floor is a weekly podcast with tangible tips and excellent stories from the experts and characters who elevate hospitality. Host and elevator operator Susan Barry explores the idea that everything is marketing in the hotel business.

Our interviews with creators, thought leaders and hospitality groundbreakers are designed to provide practical tactics that hoteliers, restaurateurs and travel mavens can use to promote their businesses.  Along the way, we answer burning marketing questions submitted on the Emergency Call Button and share the funniest, craziest, just-plain-weirdest stories down at the Loading Dock.

Need to press the Emergency Call Button? Or have a story to share at the Loading Dock? Reach us at 850.404.9630 to be featured in a future episode.

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Top Floor is a weekly podcast with tangible tips and excellent stories from the experts and characters who elevate hospitality. Host and elevator operator Susan Barry explores the idea that everything is marketing in the hotel business. Our interviews with creators, thought leaders and hospitality groundbreakers are designed to provide practical tactics that hoteliers, restaurateurs and travel mavens can use to promote their businesses. Along the way, we answer burning marketing questions submitted on the Emergency Call Button and share the funniest, craziest, just-plain-weirdest stories down at the Loading Dock. Need to press the Emergency Call Button? Or have a story to share at the Loading Dock? Reach us at 850.404.9630 to be featured in a future episode.

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51 | Smoke Ring Contract

51 | Smoke Ring Contract

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