The Practicing Accountant

51. The Scaling Dilemma: When Clients Expect You, But You’ve Grown Beyond That

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We’re at halftime in busy season, and some accountants are losing their shit. The stress, long hours, and client demands are piling up, and it’s time to reassess what’s working and what isn’t.

In this episode, Doug and Dan tackle a common struggle for growing firms:

  • Clients resisting change when they no longer get direct access to the owner
  • The tradeoff between high-touch service and scaling profitably
  • Why pricing should reflect the level of access clients receive
  • The inflection point where accountants have to choose between working harder or working smarter
  • How to reset client expectations and implement pricing tiers that reward your time

    • If you’ve ever felt torn between providing personal service and growing your firm, this one’s for you.

    👉 Tune in and start building a firm that supports the business—and life—you actually want.

    🔗 Download our free resource on Value-Based Pricing: www.thepracticingaccountant.com/VBP

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