Biweeklycast

52: Needs Analysis

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Dima and Slava kind of follow up on the discussion of Customer Development in the previous episode and talk about chains of results in assessment of customer needs.

  • Other ideas that are connected to what The Four Steps to Epiphany discusses
    • Jobs To Be Done
    • Disruptive innovation
    • Theme corner: Slava's winter of nucleus
    • Results chains in needs assessment: inputs - outcomes - outputs activities inputs
    • "The more "whys" the better."
      • In education, output of a learning activity (e.g. training on giving feedback) is clearly disconnected from desired impact (supportive culture of effective continuous improvement)
      • How does one know if a learning activity is going to lead to the desired impact?
      • How does one know how to do something if they are not an expert in the particular field?
      • Reshaping expectations of a customer
        • ...more
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