LK: The hope with Voldemort is that there is part of his own mind that he doesn't understand, and there's hope of being able to get to him that way. The problem with Umbridge is that she doesn't have that kind of empty spot.

JC: Yeah. She's choosing it, she knows what she's doing, and she's unreachable in the same way that we talked about before and that others have talked about: the author is unreachable.

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