Simon Birkett talks to Lucy Everest, global chief operating officer, and Fraser Muir, global director of information services, from Heriot-Watt University about their global approach to digital transformation to enable continuous evolution and improvement.

In this episode of Beyond the Technology, host Simon Birkett is joined by Lucy Everest, global chief operating officer, and Fraser Muir, global director of information services, from Heriot-Watt University to discuss digital transformation and the importance of embedding a digital mindset.

Lucy begins the conversation by detailing what digital transformation looks like at Heriot-Watt, as an enabler of growth, effective ways of working and efficiency.

Fraser and Lucy continue by looking at the essential building blocks of digital transformation, understanding the imperative to change and using micro transformations to drive small efficiencies that can scale.

Fraser goes on to talk about the digital student experience and use of data and insights, and Lucy reflects on their approach to engaging a broad set of stakeholders on a global level.

Lastly, Lucy and Fraser discuss the challenges of implementing transformational projects and predict where the sector may be in five years’ time in terms of digital transformation.

Listen to the full episode for all of this and more.

Show notes:

• Check out our framework for digital transformation in higher education and explore a comprehensive perspective on how the digital environment can support positive work, research and learning experiences, and promote a sense of belonging and wellbeing
• Read our digital transformation in higher education guide
• Join our Digital transformation in higher education working group - Digital transformation in higher education working group - Jisc
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