Welcome to the Behind the Click powered by the E-commerce Berlin Expo.

Can you really lead without formal authority? In this episode, host Janine Vanessa Heinrich sits down with Shivany Powani, Program Management Lead at C&A, to unpack the playbook behind influencing outcomes without the title. From five daily habits that build trust and momentum to balancing data with empathy, Shivany shows how program managers become culture-shapers and impact drivers, especially in fast-moving, seasonal e-commerce.

Shivany shares how she earned a seat at the table, what to do when leadership says “no” (again), and why “quiet mouths don’t get fed.” You’ll also hear how AI is a force multiplier, without replacing the human work of diplomacy, clarity, and confidence.

🟠 Interested in being a guest on our podcast? Reach out to us at [email protected].

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