The Trusted Technician

53. The Customer Needs to Educate You, Not the Other Way Around

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John from George Brazil in Arizona shares how it is

not about educating your customers. You should actually be letting your customers educate you.

 

Key Takeaways

  • Get to know every customer and how they want to
    • be helped best.
  • Listen and actually think about what your customers are saying or trying to say.
  • Be patient and let your customers feel seen.
  • Trust happens when your customers feel it is OK to open up with you about their concerns.

    •  

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    The Trusted TechnicianBy SBE - Service Business Evolution