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538. Never Stop Loving Your Customers, Even When They Leave
When a customer churns, this is a tremendous opportunity for you to:
- Get feedback on your company’s good, bad and ugly
- Assess what the lost customer really needs
- Listen to their timeline for achieving it
- Show them that you care about their business journey with advice, suggestions and contacts, even though you’re no longer their vendor
- Keep the lines of communication open
- Work to become the vendor they do need
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Join Sangram's "Becoming Intentional" newsletter for a 1 min read on how to lead professionally, grow personally, and live fully. Only available on LinkedIn.
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By Sangram Vajre
4.9
164164 ratings
When a customer churns, this is a tremendous opportunity for you to:
- Get feedback on your company’s good, bad and ugly
- Assess what the lost customer really needs
- Listen to their timeline for achieving it
- Show them that you care about their business journey with advice, suggestions and contacts, even though you’re no longer their vendor
- Keep the lines of communication open
- Work to become the vendor they do need
-----
Join Sangram's "Becoming Intentional" newsletter for a 1 min read on how to lead professionally, grow personally, and live fully. Only available on LinkedIn.