Remote work is hard. You try to stay productive and engaged. You try to keep your team productive and engaged. But it's not easy, especially if everyone feels comfortable with an office routine.

What can start ups or smaller companies teach us about remote work? How can you still be productive but also be flexible?

On this episode of CXNext, I interview Adrian Brady-Cesana, who holds more than 15 years of experience in customer experience and service, sales, and operations management and consulting and who now serves as senior manager of customer experience at ACV Auctions. We discussed how leaders and companies can deal with a whole new way of doing work.

What we talked about:

• What scrappy bootstrapped startups can teach everyone about shifting to remote work
• Best practices for remote people management
• How to change your customer's perspective and engage with them differently
• ...and how to come out of COVID-19 leaner, meaner, and way more efficient.

 

This discussion with Adrian Brady-Cesana was taken from our show CXNext. If you want to hear more AI episodes like this one, check us out on Apple Podcasts here.

If you don’t use Apple Podcasts, you can find every episode here.