DevOps Accents

#54: Humanizing Customer Support with Caolan Melvin from VoxMail

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Is customer support fundamentally broken in our day and age? What should you focus on deciding on your customer support solution? Is there something new we can try to improve this process? For episode 54 of DevOps Accents Leo and Pablo talk Caolan Melvin from VoxMail, a company that transcribes and analyses audio messages from your customers and provides new ways for support. In this episode:


  • How to present your startup at an event;
  • VoxMail soultions for customer support problems;
  • How people interact with different types of customer support options;
  • How the size of the company affects its customer support solutions;
  • Will humanizing the chatbots help in the future?
  • VoxMail mission.


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    Show Notes:

    • Our guest, Caolan Melvin, on LinkedIn.
    • His company, VoxMail. 


      • Podcast editing: Mila Jones, [email protected]

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      DevOps AccentsBy mkdev