Marc Bernstein speaks with Alex Levin, Founder & CEO of Regal.ai, about how AI is reshaping contact centers. They explore why AI agents are now the cheapest, most effective way to handle interactions, the barriers to full AI adoption, and when we’ll see 90% AI-powered contact centers. Looking ahead, they predict a future where AI removes friction from customer service, making great experiences effortless.

Timestamps:

00:00 Introduction

00:58 Founding Regal.ai

07:00 Valuable & Cost Effective

10:54 AI Agent Barriers

13:45 Technology vs. People

16:20 AI Agent Process

21:00 Future of AI Intelligence

26:17 Regal.ai in 1 Year

31:44 Companies Who Are Ready

33:26 AI in 3 Years