As a business leader or team member, sometimes difficult conversations need to happen to work effectively together.  However, these conversations don’t need to be as stressful as you may think!   It is possible to have tough conversations while maintaining professionalism and solution focused. 

I had the opportunity to discuss how to have a tough conversation with a business owner named Carolin Serena.  She shared a situation in which she had to navigate a challenging conversation with an employee.  I guided Carolin through this conversation, helping her clarify her desired outcome.  We practiced communicating in the form of asking and requests.  We end with an important reminder that our measurement of success cannot be another person's response or feelings. 

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See full episode details and transcript HERE!

Watch the episode on YouTube HERE.