Megan Hess was the owner and funeral director of Sunset Mesa Funeral Home in Montrose, Colorado. She was viewed as a pillar in her community - always donating her time and money to nursing homes, hospice centers, and local law enforcement. Megan knew that planning a funeral is one of the hardest things people will have to do, so her goal was to make it as simple and as profitable as possible. That's why Sunset Mesa handled catering, flowers, and even had an event space on the grounds. But Megan took it too far - providing services that were not asked of her - traumatizing an entire town in the process.

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