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Marc Bernstein speaks with Daniel Ziv, VP of Experience Management and Analytics at Verint, about why Verint doesn’t call itself an AI company—but an AI outcomes company. They dive into the difference between building tech and delivering results, unpack Verint’s Da Vinci and Genie Bots, and debate the power of open platforms in driving speed, control, and integration. Together, they paint a vision of AI that’s not just smart—but purpose-built to solve real business problems.
Timestamps:
00:00 Introduction
01:13 Use Cases & Key Outcomes
04:40 Value First Approach
07:40 Open vs. Closed Platform
13:00 Micro Workflows
15:30 Narrow Intelligence
17:40 Relationship Building
19:05 Verint Da Vinci
25:18 Setting Up Bots
31:19 AI in 3 Years
5
2727 ratings
Marc Bernstein speaks with Daniel Ziv, VP of Experience Management and Analytics at Verint, about why Verint doesn’t call itself an AI company—but an AI outcomes company. They dive into the difference between building tech and delivering results, unpack Verint’s Da Vinci and Genie Bots, and debate the power of open platforms in driving speed, control, and integration. Together, they paint a vision of AI that’s not just smart—but purpose-built to solve real business problems.
Timestamps:
00:00 Introduction
01:13 Use Cases & Key Outcomes
04:40 Value First Approach
07:40 Open vs. Closed Platform
13:00 Micro Workflows
15:30 Narrow Intelligence
17:40 Relationship Building
19:05 Verint Da Vinci
25:18 Setting Up Bots
31:19 AI in 3 Years
2,620 Listeners