The four NVC steps are:

1) Observations (with out judgement of a concrete action)

2) Feelings (how their action makes you feel in your jellies)

3) Needs (what needs are not being met?)

4) Requests (what could they do to fulfill those needs without resentments) https://www.audible.com/pd?asin=B00TJJNSQG&source_code=ASSORAP0511160006&share_location=player_overflow