On this week’s podcast episode I chat to Olga Potaptseva, a customer experience consultant, coach, speaker and author. Olga specialises in CX implementation and shares with me her insights from a 20+ year career, as well as practical advice to help any CX professional.

Alternatively, if you’re short on time, I’ve also condensed all the key info into a summarized, quicker-read version right here.

Useful links:

• Sign up for the free CX mini-course
• Sign up to my weekly newsletter, the only CX newsletter that helps you to design your career in the most radically human way.
• Download for free the ultimate list of questions to understand your customer!

Every week, you’ll find a new episode in your favorite podcast player to feed your thoughts.

In the meantime, if you want to chat, ask me a question or react to a topic, I’m easy to find on LinkedIn, Instagram & ameliebeerens.com