Most restaurant owners believe the problem is effort. Longer hours. More passion. Better attitude. Ryan Gromfin argues that mindset is exactly why so many restaurants fail. Just TRY to understand…

In this episode, we unpack restaurant systems and processes, restaurant management vs leadership, why restaurant owners burn out, how to build a scalable restaurant business, and why most restaurants are impossible to sell.

Ryan makes the case that your restaurant isn’t broken because your people are bad. It’s broken because you’re managing humans instead of systems. He explains why checklists fail when they’re built wrong, why coaching beats telling every time, and why results are the only thing the market rewards no matter how unfair that feels.

Expect to Learn:

• The hidden reason your restaurant can’t run without you
• Why effort is invisible to the market and results aren’t
• The coaching mistake that triggers fight-or-flight in your team
• How systems eliminate emotion from management conversations
• The two words that quietly destroy accountability in restaurants

Links:

• The Restaurant Boss website
• Make It Happen by Ryan Gromfin

Service starts now.

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I talk mostly to people in and around the service industry space. I'm looking to hear from the people I wish I could have talked to when I was coming up in restaurants. Said another way: I am trying to make sense of this wild, beautiful mess of a life, and help others that are feeling similarly confused and/or lost. Check out the Podcast Website ⁠⁠⁠⁠⁠⁠Here⁠⁠⁠⁠⁠⁠ and get in touch with me!

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• #39:⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Edward Slingerland's Masterful work on Intoxication⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠
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As always, I’m just here taking notes, trying to figure out what it all means.

Cheers