Chad from HVAC Comfort in Michigan shares how fully committing to following a process as an HVAC technician has led to big improvements in his calls.

Key Takeaways:

• Changing his mindset about the opportunities that exist and what homeowners are expecting.
• Understanding the homeowner's goals and concerns.
• Getting motivated by seeing what was possible.
• Ongoing conversations throughout the call help to notoverwhelm homeowners

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