Got a 1-star review? No problem! Let's see if we can change it to a better review while also getting valuable feedback to help you avoid it in the future. Listen to this episode for when + how to use this template. Note: You can 100% copy and paste and use this yourself! But this isn't a one-size-fits-all response. Everyone is going to respond to this differently; if you choose to use this, you're taking on the responsibility that follows :) Feel free to edit to fit your needs, too!

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"Hi [Name]!

I noticed that you left a __ star review, and I wanted to follow up! I would love your feedback and see if there is anything we can do to create a better outcome for you! As an Etsy seller, I take reviews very seriously, as they are so important to our business. Can you tell me a little more about your experience so we can learn from this and prevent it from happening in the future?

[Your Name]"

Other questions you can ask:

• Is there anything we could have done differently?
• What didn't meet your expectations?
• I would love your feedback on the listing. Is there something that wasn't clear?