This week, we dive into our love of coffee and the rituals that come with it—from cozy morning routines to the chaos of coffee shop experiences (looking at you, Starbucks). We chat about tipping culture, mobile ordering, and how COVID reshaped customer service, while sharing stories about “pay it forward” chains and why we’ll always root for small businesses. It’s a mix of caffeine, comedy, and real talk about what good service really means.

00:00 Morning Coffee Rituals

00:26 The Comfort of Coffee

02:19 Starbucks Consistency Issues

07:44 Customer Service Woes

13:47 Tipping Culture Controversies

16:27 Generational Differences in Service

17:59 Generational Differences and Social Comfort Zones

19:57 Navigating Customer Service and Hospitality

20:09 The Confusion Around Tipping and Cash Payments

23:43 The Starbucks Economy and Digital Gift Cards

26:06 Opinions on Dutch Bros and Coffee Culture

27:18 Pay It Forward Lines and Acts of Kindness

30:10 The Importance of Good Customer Service

30:56 Post-COVID Social Etiquette and Final Thoughts

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