Customer service isn’t what it used to be… and we all feel it.

From coffee shops to everyday interactions, something has shifted—and not in a good way.

We’re getting into:
Why service feels worse post-COVID
Rude customers vs. burnt-out employees
Tipping culture & expectations
Where the disconnect is really coming from

Is it the customers, the workers… or something bigger?

00:00 Intro
 02:00 Why service feels different now
 05:00 Coffee shop experiences
 08:30 Customer vs. employee tension
 12:00 Post-COVID changes
 16:00 Tipping culture
 20:00 Burnout in service jobs
 24:00 Expectations vs. reality
 29:00 Final thoughts

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