An interview with Nuala McLaren, Head of Head of Reader Services and Academic Support at Goldsmiths, University of London. Nuala has previously worked in leadership and management roles in public libraries and arts organisations. Her professional interests include customer service, UX, Civic and community engagement, EDI, Access & Inclusion and learning space design.

Nuala is part of Liberate our Library working group and led on creating a Positive Action Graduate Trainee Post as part of the EDI work at Goldsmiths Library.

Recorded in April 2023.