Steve Dennis is a consultant, keynote speaker, author, and podcast host focused on retail growth and innovation. He has been named a top global retail influencer by multiple organizations and his thoughts on the future of shopping are regularly shared in his role as a Forbes Senior Contributor. Steve's best-selling book-- "Remarkable Retail: How to Win & Keep Customers in the Age of Disruption"--will be released in a completely revised and expanded 2nd edition this Spring. Steve is currently the President of SageBerry Consulting. Prior to founding SageBerry, he was the chief strategy officer and SVP, multichannel marketing for the Neiman Marcus Group. Today, we talk about the 6 major changes COVID-19 brought to the retail world, and what they mean for local small business owners.