Nico Roberts is the Head of Customer Success at OnboardIQ. Customer success is a highly important in any startup. It not only ensures client satisfaction and handling customer complaints, but it also bridges the gap between different teams in the organization, ensuring its able to achieve a unified goal. Prior to OnboardIQ, Nico served as a consultant at Deloitte. A native from South Africa, Nico hustled his way through the United States with the goal of living the American dream and becoming a famous Hollywood director. Instead, he decided to finish his Bachelor’s degree, landed a job working as a consultant at Deloitte and found himself breaking into the startup world which he currently enjoys.