What is Operational Excellence in your view, guys? And, how important is that connection to all Sales teams?  

Above, was the main hot topic in our great conversation with Beau Lloyd, another young rising talent, working for Farfetch and his own E-Commerce Consultancy side business.   

We discussed that connection between Ops, Customer Service and Sales but also, we dived into E-Commerce solutions, which is Beau’s passion. Here are some of the key takeaways that you can tune in and listen in depth further:  

✏️ Basic Ops Excellence =   

✔Always striving to be better    

✔A continuous improvement mindset   

✔Mastering your fundamentals   

✏️ Just like in sports, keep doing drills after drills until the process becomes seamless, you have to utilize time smartly, especially in low season periods  

✏️ Utilize tools like Slack for communication across departments, and make sure that the channels are adequately split and segmented in the app, It’s the little solutions that can create a high impact in your organization and bring more value 

✏️Be honest to your potential customers if you might not be the best fit for them right now, and be there for them still, because that will build a sticky relationship  

Whether in Sales, Customer Service or Operations, I’d love to hear your comments on the topic, which is so essential to every business, regardless of the industry you work.  

Quick wins could = to quick losses, agree?  

You can contact Beau on below link:

https://www.linkedin.com/in/beaulloyd/

#operationalexcellence #sales #customerservice #operations #business #knowyourcustomer #communicationskills