Lisa-Laura Verhoest, Barista Trainer and Account Manager at Climpson & Sons joins us at iZettle's London HQ to talk about a coffee business' most important asset – its people.

2018 UK Brewers Cup Winner Lisa-Laura and Nasos chat about the qualities an independent coffee shop should look for in a good barista, the kind of trajectory business owners should expect to see in their staff and how to keep your team motivated and maintain their development.