We are exploring the art of client retention in the ever-evolving world of salon business with Ambrosia Carey & Drea. In today's episode, we unveil six powerful strategies that will empower you to retain clients and build long-lasting relationships. Whether you're a seasoned hairstylist or just starting your journey, these practical insights will equip you with the tools to nurture client loyalty, foster repeat business, and ensure a thriving future. Get ready to unlock the secrets of client retention and embark on a transformative journey to success. Listen to the end to learn what’s in our giveaway!

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Key Take-Aways:

1. Consistent communication: Appointment reminders for our clients, and follow-up.

2. Personalize offers from email marketing, to individual recommendations.

3. Have several ways to communicate with your clients different people have different preferred methods.

4. Stop trying to be famous and work on your craft. Develop in the dark and practice, practice, practice.

5. Honor what’s in your hands now, are you a pleasure to work with?

6. Offer a loyalty program. Relationship loyalty is goal when it comes to business.

7. Show up and serve with intention. Sometimes writing it down can help with keeping that discipline.

8. Tailor services to each client’s personality to earn trust & fit their expectation level.

9. Follow-up: From new clients, to big changes, to updates.

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