The Proven Principles Podcast | Strategic Hospitality Operations

#6: Why You Should Define a Common Goal

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In this episode we discuss how and why it’s important to have everyone contributing to the same goal and how to develop better communication throughout your operation. 

Highlights from the episode: 

  • There is a “guest first” mentality throughout the property
  • High levels of teamwork between departments
  • Good communication between departments
  • All departments attend broader morning and afternoon line ups and share info with their team through their own preshift meetings members
  • Addressing the “it’s not my job” mentality
  • Staff trying to help even if the request isn’t from their immediate area of responsibility
  • Employees own requests and problems, ensuring full resolution all the way to the end
  • Staff follow up with customers after the fact to ensure satisfaction
  • There is rarely any semblance of employees saying “no” without offering alternative solutions 

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    Proven Principles is a hospitality operations consulting and coaching company built on the best practices of the luxury hotel industry.

    We help customer-service focused businesses and vacation rental property owners drive better performance, productivity and profitability with best-in-class operations strategy, employee training and project management.

    Visit Proven Principles: https://www.theprovenprinciples.com

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    The Proven Principles Podcast | Strategic Hospitality OperationsBy The Proven Principles Podcast