We live in a world where more often than not communicating is done in every which way except for the phone.

When experiencing issues with either clients or team members, VAs are often surprised that our very first piece of advice to them is …. ‘pick up the phone – you really need to talk to them.’

We’re so used to using Email, FB Messenger, Trello, Slack, Asana (and all the other online comms tools) that we’ve forgotten that the quickest and most nurturing way to solve issues with anyone is to pick up the phone and have an actual conversation.

Those VAs relying solely on written correspondence run the risk of things getting lost in translation. And no amount of emojis will ever replace the care and understanding your voice can portray.

It’s time to stop hiding behind the keyboard when issues arise. Just pick up the phone!

In this episode you’ll learn:

• Why you always benefit from a personal touch.
• How best to rectify an unhappy client situation.
• How to stand out amongst all the other VAs out there.

Join the Scale It! Mastermind for established virtual assistants looking to level up their business. Make more money, get more clients and grow your team today!

Sam + Jo xoxo