I want to talk about three elements of change which are processes, technology, and people. This is an important topic to me, because after spending almost 27 years in the home service industry, I realize that processes, technology, and people have always been the three elements of change. But the fascinating thing that's happening now in today's world, is that there's a lot more of all of these. 

Let’s dive in and start breaking down these elements. 

[00:01 - 0:47] Opening Segment

• Welcome back! I introduce today’s topic
  •  The 3 Elements of Change 

• Check out my audiobook on Audible
  • Six Dimensions of Change 

 

[0:48 - 12:52] The 3 Elements of Change

• How these 3 Elements evolve through the years
• How process and technology help people
  • Technology drives major changes

• Importance of involving people
  • The need to understand the change
  • The “why” should resonate with the people

 

[12:53 - 16:27] Closing Segment

• No such thing as business transition
  • Human-led transitions
  • Changes lead to opportunities

• Final Words

 

Tweetable Quotes:

“At the end of the day, the process is the how and then the technology supports the process, and people support both.” - Kenny Chapman

“Make sure you double down on your people because they make or break everything that you want to do.” - Kenny Chapman

 

You can connect with me, Kenny Chapman on Instagram, Facebook, and LinkedIn. Email me at [email protected]. Be sure to check out my website https://www.kennychapman.com and find the solutions to your in-service education needs. First month of training FREE!!

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