In this episode of The Trusted Technician Podcast, Derek sits down with Carlos, Residential Sales Manager at Aqua Plumbing and Air in Florida. Carlos shares how he went from a lost young Marine to a high-performing HVAC technician—and ultimately a leader shaping the next generation of techs. He opens up about the mindset shifts that fueled his success, the challenges of transitioning into management, and why asking for help can be a technician’s greatest strength. Whether you’re on your first service call or leading a team, this conversation will inspire you to push past fear, embrace growth, and maximize your potential.Key Takeaways

• Mindset drives success – knowing your “why” and staying mentally strong separates good techs from great ones.

• Keep learning and ask for help – proactive learning, training, and mentorship accelerate growth.

• Focus on people, not just repairs – building trust with homeowners and teammates leads to bigger wins.

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